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astro46
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HP image assistant give bad update suggestions

HP Recommended
ExamZ4G4ple: Pavilion 6530
Microsoft Windows 10 (64-bit)

HP image assistant consistently gives wrong info about updates,  particularly bios updates.  download update, try to install, and get error about this update doesn't apply to this computer. 

 

How sad is that? HP can't give accurate info about updates in it's own program.

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Dragon-Fur
Level 16
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Message 2 of 4
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HP Recommended

@astro46 

 

Edits - Content Updated - Remove first section

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to vermin who post phone numbers or email addresses.

HP does not post phone numbers or email in Community messages.

==============================================================

 

 

For those reading:

 

Single System Management Software – HP Image Assistant

 

Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 

 

At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.

 

HPIA Information and Download

 

Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.


HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

 

From the Image Assistant Web page:

 

 

HP Image Assistant Installation Path Notes

 

  • The software installs into C:\SWSetup\<sp#> where “sp#” is the name of the installation package.
  • Once installed, PIN the software executable to Windows Start and or Taskbar
  • Optionally, the software executable can be “sent to Desktop” as a shortcut
  • When changing versions of the software, all the links and PINNED shortcuts must be updated manually

 

Example Path HPIA executable - Version 5.0.3

  C:\SWSetup\sp110416\HPImageAssistant.exe

 

Example Path HPIA executable - Version 4.5.8.1

  C:\SWSetup\SP103654\HPImageAssistant.exe

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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astro46
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HP Recommended

Thanks for reply.  this is business class,  Z4G4.  You may have been mislead by the deficient web page programming, wherein the "suggested text" didn't remove itself when i typed in the field.  It just inserted my typing into the middle of the 'suggested'.  

 

Image assistant is the update software recommended by HP commercial tech support.

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Dragon-Fur
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HP Recommended

@astro46 

 

Right, though the mistake is mine and not anything else.

Edited the original post.

 

Three main models in this series, each with a number of product numbers 

Searching for HP Z4 G4 Workstation:

 

Yes, should be supported.

 

No, I don't have an answer.

Based on having used HPIA on more than one system, I agree HPIA is not a perfect software.

 

Withdrawing graciously.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation