HP not supporting win 10 updates for Pavilion 500-319na born 2014 !!!

[graham-2001]

For the 3rd time in the last 12 months or so, when Windows pushes a new update out, my HP Pavilion 500 series desktop starts crashing after loading up windows,  I can log on to windows and then have around 2 minutes to do things before the computer locks up completely.  Apparently the cause of this is that HP no longer supports my Pavilion 500-319na with Windows updates, but I bought it less than 5 years ago and it shipped with Win 10!  I cannot figure out how to stop the Win 10 updates hence every time they push an update i have to go through the process of reinstalling Windows again and losing all my programs and files (Windows Backup also works badly on my PC and not every file gets backed up).  Why do HP not support my machine (OK, I know the answer to this, to make more money) but frankly I find it immoral and the spec of my machine is as good as the specs of many machines being sold new on the market today.  Has anyone had any success complaining to HP or the consumer authorities in the UK about this?

[A4Apollo]

Hey there! @graham-2001, 

Do you get any error message on the PC?

HP has not tested the product for the Windows 10 October 2018 Update and it might not be supported by HP for Windows 10. Additionally, some features, applications, and connected devices might not work as expected after installation on an untested machine.

Refer the windows 10 compatibility list for more information. Click Here

Also, you can try the steps recommended below and check if it helps.

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes.
6.    Follow the prompts to restart your computer.

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

Lastly, try running a system diagnostics test on your PC and check if the hardware on your PC is functioning correctly.

Refer this article to know more information about running system diagnostics on the PC. Click Here

Hope this answers your query!

Have a great day! 🙂

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[graham-2001]

Hello and thank you for your reply.

I followed your instructions and ran the sfc /scannow which came back with 'verification 100% complete' and no reported errors.  My computer was a bit more stable so I had the chance to download the HP Hardware diagnostics (actually not download because the Microsoft Store app says it is not compatible with my computer!, I used the website version) and it reported back from its short drive self-test a failure of the hard disk with a code 60FDB9-78F9KK-X8R7G-60UN13, i clicked the link and it said this is basically fatal and I need to get a new hard disk.

But now the choice that faces me is to get a new hard disk for I guess £100 quid and swap the old one out, but if I do that then because HP don't support this computer with windows updates then I am going to have the same problems all over again.  On the other hand, this machine is only 4 years old and i don't see why I should buy a new one just because (i) HP stopped supporting it, and (ii) Microsoft keep firing missiles at it to destroy it!  This is the shortest working life I ever had for a PC, normally 7-8 years before hard drive failure.  This model has an i-5 4460s CPU at 2.9ghz, 8gb RAM and 2TB hard drive plus a graphics chip and compares well with many newer models on market even today!  

[graham-2001]

When windows pushed out the latest 1809 update, it crashed my PC.  The HP hardware check system (the HP-generated BSOD) reported back Hard Disk Error (3F1).  I managed to restart the computer (which is strange in itself if hard disk has failed, and indeed it has been sitting on my desk running uninterrupted for the last 16 hours) and accessed the HP Hardware diagnostics tools from the HP website, and ran it.  It reported back Hard Disk failed the Short Drive Self Test error message 60FDb9-78F9KK-X87R7G-60UN13, which when you click through it says this is a critical hard disk failure.  HOWEVER, when I then ran windows scan disk it came back with no errors found, and when I run in command prompt wmic diskdrive get status it reports back status OK!  What is going on, who to believe???

[A4Apollo]

Hi! @graham-2001,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.
 

Regards

A4Apollo