• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-26-2020 07:54 PM - edited ‎07-26-2020 07:55 PM

HP Recommended
Product: HP Probook
Operating System: Microsoft Windows 10 (64-bit)

So, my computer crashed and hp wanted me to recover the windows partition. I cannot boot into any version of windows, whether it be safemode or normal because it is stuck in the HP Software Installatioan command window. I have no commands that I can use to try to restart the installation, and my usb boot drive is not working. I have coursework due in 4 hours. I have installed the ISO boot files onto a usb drive, and it is not booting directly from the usb drive as it should.

2 REPLIES 2

‎07-26-2020 08:17 PM

HP Recommended

Managed to figure out how to hard-boot past the hp installation screen, installing windows now, will see what happens.

Was this reply helpful? Yes No

‎07-26-2020 11:29 PM

HP Recommended

And now I no longer have access to the original C: drive as that was what HP was trying to format.... Ugh, this is a pain.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.