HP pop-up Notification

[TinaLina7]

I got a pop-up HP System Notification that" Memory is critically low "and to click on the "resolve now" to hook up with :"iolo Mechanic, an HP experience partner". Is this legit?

[Max3Aj · Accepted solution]

@TinaLina7, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Please follow these steps, 

Don’t Click “Resolve Now” Immediately

Avoid clicking on the pop-up until you verify its source.

Check Your System’s Memory Usage

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Performance tab → Memory.
• If usage is consistently above 80–90%, you may need to close unused apps or consider a RAM upgrade.

Use HP Support Assistant to Verify

• Open HP Support Assistant from the Start menu.
• Go to Device Health or Troubleshooting and Fixes.
• Run a System Check to see if HP detects any real memory issues.

If you don’t have HP Support Assistant, download it here: HP Support Assistant | HP® Support

Uninstall or Disable iolo System Mechanic (Optional)

If you don’t want third-party tools:

• Go to Settings > Apps > Installed Apps.
• Find iolo System Mechanic and uninstall it.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[TinaLina7]

Thank you, Max3Aj.  I had no idea that these tools were available!  My memory usage showed 80-85% in Task Manager, and I ran all of the troubleshooting System checks and diagnostics, but could not find anything about RAM, which I assume is where the issue is.  My storage showed well below the many Gigs I have on the hard drive? I don't really understand this stuff.  I did delete some unused apps, but I usually only have my email apps, my browser and a few websites open at a time.  Does HP really issue those :Notifications"?  I did click on the "resolve now" and I was blocked by my browser guard.  I would not know how to verify the source.  I thank you for your wonderful suggestions and alerting me to HP Support Assistant!