HP support assistant version not compatible, install legacy version

[Joeis73]

While trying to solve a printer problem, I got a message telling me that HP print and scan doctor was a security issue and to replace it with HP support assistant. I deleted HP print/scan doctor and downloaded HP support assistant. When I tried to install the support assistant there was a message saying the program was incompatible and needed windows 10.???. My desktop runs windows 11 home version, 10.0.26200, build 26200. I would appreciate any pointers on where to go next.

Thanks.

Joe

[Paul_Tikkanen · Accepted solution]

The only suggestions I can offer are:

Install the latest HPSA version for W11:

HP Support Assistant
VERSION: 9.47

OPERATING SYSTEM(S):
Microsoft Windows 10 All Editions (32-bit)
Microsoft Windows 10 All Editions (64-bit)
Microsoft Windows 10 IOT Enterprise 32-Bit (x86)
Microsoft Windows 10 IOT Enterprise 64-Bit (x86)
Microsoft Windows 11

https://ftp.hp.com/pub/softpaq/sp163001-163500/sp163238.exe 

If that doesn't work and you are still being asked to install the legacy HPSA, would be to see if this version of the HPSA works:

VERSION: 8.8.34.31 REV: A PASS: 1
DESCRIPTION:
This package provides HP support Assistant for supported computer models that are running a supported operating system. HP Support Assistant allows HP customers to discover, maintain, and troubleshoot their computer systems, and also allows customers to contact HP to receive assistance.

PURPOSE: Critical
SOFTPAQ NUMBER: SP114036
SOFTPAQ FILE NAME: sp114036.exe
SOFTPAQ MD5: 303427e77f37ae7466b6b8906d1788d3
SUPERSEDES: None
EFFECTIVE DATE: May 28, 2021

https://ftp.hp.com/pub/softpaq/sp114001-114500/sp114036.exe 

[Joeis73]

Thanks Paul. I got the same message again for the latest version and also for the older version link that you sent.

[Paul_Tikkanen]

You're very welcome.

Here's another one you can try:

This version is in between the two versions I posted earlier.

9.7.525.0

sp123556.exe

[Joeis73]

Paul,

Third time is a charm? That install worked. I appreciate your help. Now I can go back to my original problem with an old HP printer that won't print. 

Thanks again.

Joe

[Paul_Tikkanen]

You're very welcome, Joe.

Very surprising but I'm glad the 9.7.525.0 version of the software worked for you.

Paul