HP

[bayshaman]

Will not complete start up and states computer has a problem it cannot fix. Ran system tests and states Hard Drive DST tests are not available...everything else passes

[GOLD_MASTER]

Hi @bayshaman,

Thank you for running the system tests — that result is a helpful clue. When the Hard Drive DST (Drive Self Test) shows as "not available" while the other tests pass, it usually means the system is not detecting the storage drive properly in the BIOS, or the drive itself is failing to respond.

Here are the steps to narrow it down on your Pavilion Gaming 790-0060xt:

1. Restart the computer and press F2 repeatedly to open HP PC Hardware Diagnostics UEFI, then run the Storage test. If the drive is not listed there at all, the problem is most likely the drive or its connection.

2. Restart again and press F10 to enter the BIOS, then check whether the storage drive appears in the storage or boot options. If it does not appear, the drive may have come loose or failed.

3. If the drive does appear, try Startup Repair: boot from Windows installation media, choose Repair your computer > Troubleshoot > Advanced options > Startup Repair.

4. If you can still get into Windows at all, back up your important files first — a drive that is not detected properly can fail without further warning.

Could you tell us the exact message or screen you see when the startup fails, and whether your computer has a hard drive (HDD) or a solid-state drive (SSD)? That will help us point you to the right next step.