HP6305 Windows 10 reboots randomly

[asfasdfsa]

We have 600 hp6305 updated to windows10 64bits and all of them reboots randomly with no error

We have tried updating from windows 7 (windows 7 works fine)

change ram

change ssd, hdd

update  bios

update drivers

windows 10 up to date

We point to a chipset or cpu incompatibility

We also tried update to win11 with same results

The event viewer just show that it was an unexpected shutdown.

HP6005 or even HP8000 models with windows10 dont reboot.

We are out of ideas.

Any clue?

Thanks

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to see if installing the latest AMD chipset driver for the PC's chipset resolves the problem.

Restart the PC after installing the driver.

Select the W10 64-bit driver from the link below and restart the PC.

Revision Number  18.10.0830

File Size   65.4 MB

Release Date  9/4/2018

970 Drivers & Support | AMD

[asfasdfsa]

Thanks , i ll try it. Hope this will work!

[Paul_Tikkanen]

You're very welcome. 

I hope so too, because I can't think of any other reason why that is happening. 

[asfasdfsa]

Unfortunately after updating the chipset driver i got 2 unexpected shutdowns...

We are really out of ideas.  It doesnt seem a hardware problem cuase win7 works fine, I don´t know if there is a windows 10 -11 problem with some amd bussiness processors this is a A8-5500B that has no more updates.

I don´t know if windows 10 energy management has something to do with it.

The unexpected shutdown is a very bad log.

Anyway thanks for the help, we have to keep thinking for a solution.

[Paul_Tikkanen]

You're very welcome.

Sorry, that updating the chipset driver didn't work

[BeemerBiker]

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@asfasdfsa wrote:

Unfortunately after updating the chipset driver i got 2 unexpected shutdowns...

We are really out of ideas.

---

Try running in safe mode using msconfig.exe. Try the following, if it reboots remove network and base video and try again.

Oops, I clicked on "helpful" instead of reply, sorry :<(

[asfasdfsa]

Thanks  i ll try that too!.

[BeemerBiker]

You will have to debug the problem.  It might even be an app that got away with memory corruption in windows 7 but got trapped in 10

Try disabling (or enabling) some of the memory protection tool.  If the reboots stop then look in the event viewer for related warnings

It is possible to run in windows safe mode and I recall users doing that for time until the problem was discovered but I do not advise that.

[asfasdfsa]

Thanks, i ll try that too! is a good one