HPDM 5 SP10: “Error 34603008” While imaging ThinPro 8.1

[PrinceOfPrints]

Hi,

Problem:

When trying to capture an image from a ThinClient with ThinPro 8.1.0 the “_Capture image” task fails with error 34603008. The error does not occur when running the same task on a ThinPro 7.2 client.

Running HPDM version 5.0.3610.40681 on Windows Server 2019

Think client hardware is T540

2025-03-14 10:09:19	Successfully sent task to the HPDM Gateway
2025-03-14 10:09:23	Task has been retrieved by the Agent.
2025-03-14 10:12:25	Task has been retrieved by the Agent.
2025-03-14 10:12:31	[Error code: 34603008] [Module: Agent] [Category: 0]
2025-03-14 10:12:31	[Error Details]: Capture image to the Master Repository. Failed to upload testCap001.dd.gz to /Repository/Images/testCap001. Failed to execute CaptureImage task. ErrorCode: 34603008, Error Info: ../../Task/common/MachiningTask.h@40: Failed to handle post image. ../../Task/linux/ImageTask_Thinpro.cpp@1584: Imaging operating failed. ../../Task/common/ImageTask.cpp@259: Error Code: 127
2025-03-14 10:12:31	Request to delete failed packages about imaging from Master Repository
2025-03-14 10:12:31	Failed to execute common task.
2025-03-14 10:12:31	ErrorCode: 34603008

I see the same type of error documented here: https://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/HPDM-ErrorCode-346...

It links to a fix using a a 8.0 patch that has worked for some. Is there something similar for version 8.1?

Thanks!

[PrinceOfPrints]

Here's a bit of an update. We have a DEV HPDM server setup the same as the PROD one that has the error. The same issues occurs when on the DEV server. I updated the DEV server from 5.0.3610.40681 to 5.0.3610.41643. It made no difference.