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HP Recommended
HP Device Manager

Hi,

 

 

i am trying to install HPDM 4.7SP5 on a windows 2012 R2 server for the first time. get the following error "HP Device Manager 4.6 is not installed on this machine. setup cannot continue." 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 Yes it was an upgrader. Thanks manage to download HPDM.

View solution in original post

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HP Recommended

>  HPDM 4.7SP5 on a windows 2012 R2 server for the first time.

> get the following error "HP Device Manager 4.6 is not installed on this machine ..."

 

My guess is that what you are trying to install is an "upgrader" -- it assumes that '4.6' is installed, and it updates a few components to the '4.7' level, i.e., it is not a "full" installer -- that assumes that NO previous version is installed.

 

Did you download the wrong program -- "update" versus "full" ?

 

HP Recommended

 Yes it was an upgrader. Thanks manage to download HPDM.

HP Recommended

You marked your own posting as the "accepted answer".  Why?  Did none of the responses help?

 

Please "unmark" it, and then mark the posting that was most helpful as the "accepted answer".

 

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