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‎07-26-2021 04:40 PM

HP Recommended
Product: HPE StoreEver 1/8 G2 Tape Autoloader

I could not find the community for tape backup systems.  I have a HPE StoreEver 1/8 G2 Tape Autoloader.  I query the unit for it's serial number from it's front panel lcd screen.  When I call in into the non-human help line and provide the serial number the tape loader gave me - the hp automated system says it is an invalid serial # and hangs up on me.  How to I get a human in the support organization handles HPE StoreEver 1/8 G2 Tape Autoloader issues?  Can I get a human to forward me their direct line to assist with this expensive piece of equipment I bought?

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1 REPLY 1

‎07-26-2021 05:02 PM - edited ‎07-26-2021 05:07 PM

HP Recommended

Hi:

 

HP split into two companies several years ago (2014?).

 

HP supports PC's, printers, tablets and calculators.

 

HP Enterprise (HPE) supports servers, switches, routers and enterprise storage such as tape drives.

 

You may want to post your question on the HPE Community Support Forum --  StoreEver Tape Storage section...

 

Data Storage Tape Storage Libraries and Drives Forum | HPE Blogs, Discussions and Forums Community

 

You can also try the HPE customer support number at the link below.

 

(1) New Message! (hpe.com)

 
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