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Arthros
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Message 1 of 2
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Had to replace hard drive and need the operating system

‎04-24-2020 03:14 PM

HP Recommended
Product: hp 23 Envy All-in-one PC
Operating System: Microsoft Windows 10 (64-bit)

I had to replace the hard drive on my computer and I don't know what to do next. How will I get the operating system back on the new hard drive? I guess there is no way to get it from the corrupt old hard drive. thanks for your help.

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WAWood
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Message 2 of 2
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‎04-24-2020 03:32 PM - edited ‎04-24-2020 03:33 PM

HP Recommended

@Arthros 

Your guess is correct.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

 

You will need a working PC and a 8GB USB stick to hold the recovery files.


Here is the link: https://support.hp.com/us-en/document/c06162205

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