Hard Disk (3FO)

[Monaazahrani]

On boot I get a black screen with a Blue box stating:  Please install an operating system on your hard disk.

The computer is 1 year 2 months old and I need all the files.

Can someone advise?  HP have been no help at all!

[Bill_To]

Greetings @Monaazahrani 

Welcome to the HP Forum.

A 3F0 error usually means the system disk has failed. But Windows boot corruption may also cause this error.

Check your PC's hardware to confirm a system disk problem.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Data on the system disk will permanently be inaccessible (encrypted) if your PC is using Device Encryption (BitLocker Lite) and you: don't know the BitLocker recovery key or don't have have access to the BitLocker recovery key.

Check your Microsoft account for the recovery key if this key has been backed up to your Microsoft account.

Connect the system disk to a different PC: internally or use a USB 3.0 adapter to connect the disk via USB if the system disk is not encrypted.

Data on the system disk might be recoverable (BitLocker is not enabled) depending on the condition of the system disk.

You will have to replace the system disk if hardware diagnostics indicates the drive has failed.

You will have to reinstall Windows.

Regards