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‎04-25-2020 03:16 PM

HP Recommended
Product: HP Laptop 14-bp0xxMy
Operating System: Microsoft Windows 10 (32-bit)

My laptop was unable to boot and having tested for issues I've found that the Hard Drive 1 has failed (Failure ID M4U02M-8T5A3L-MFPUQK-60QR03). How do i fix this? This is my main machine so ideally needs fixing instead of replacing

3 REPLIES 3

‎04-25-2020 04:28 PM

HP Recommended

Hi:

 

What is the product number of your notebook?

 

Use this guide to find that information.

 

https://support.hp.com/us-en/document/c00033108

 

The error code means the drive has failed and needs to be replaced, but some models come with an eMMC drive and those may not be able to be replaced.

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‎04-26-2020 04:08 AM

HP Recommended

Hi, thanks for replying,

My product ID is 1VH17EA#ABU. 

If the hard drive cannot be replaced, what can i do?

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‎04-26-2020 07:03 AM

HP Recommended

You're very welcome.

 

Below is the link to the specs for your notebook.  The drive is replaceable.

 

https://support.hp.com/us-en/document/c05536970

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05505821

 

After you replace the drive, you can reinstall W10 by using another Windows PC and a 32 GB USB flash drive to create a bootable recovery drive with the HP Cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

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