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SaTzu
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Message 1 of 2
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Hard Drive Long DST Failed

HP Recommended
HP ProBook 440
Microsoft Windows 10 (64-bit)

My laptop had a bluescreen recently and afterwards, I had a bootup message saying "BootDevice Not Found

Please install an operating system on your hard disk

Hard Disk - (3F0)"

 

I then ran a Long DST test which resulted in:

"Smart Check: Pass

Long DST: Failed

 

Failure ID: 90DPN3-0009LT-QFPJXF-61BS03

Product ID: C5G40AV#AB5

 

Hard Drive 1"

 

Could someone explain to me what all this means and what I should do in order to fix this problem? Thank you in advance

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Paul_Tikkanen
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Message 2 of 2
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HP Recommended

H:

 

The failure code reported means that you will need to replace the hard drive and reinstall the operating system.

 

Consult the service manual below for the HDD R & R procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c03765774

 

After you replace the hard drive, you can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

 

https://www.microsoft.com/en-us/software-download/windows10

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

Select Download tool now, and select Run.

 

If you agree to the license terms, select Accept.

 

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

 

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

 

Select which media you want to use:

 

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

 

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/gb-en/drivers/selfservice/hp-probook-440-g0-notebook-pc/5359410

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