• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-05-2022 11:02 AM - edited ‎08-08-2022 09:15 AM

HP Recommended
Product: HP ENVY TouchSmart 23se-d494 All-in-One Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (32-bit)

Please Help!!


My son was playing racing games on my desktop computer and the next day when I started it up I got the blue screen of death that stated “Boot configuration data on your PC is missing or contains errors” Error Code 0xc0000185. As I ran diagnostics a hard drive failed. Hard Drive Short DST check failed. I’m hoping someone can help me recover my PC. I recently lost my job due to Covid and I really need to get into my computer to get my resume and start applying for jobs. I don’t have money to take it in so trying myself even though I am no computer genius. Hoping I can fix this somehow at home without spending a ton of money or losing all of my data and or stored memories/pictures.

 

Thank you so much in advance for any input and or

assistance!!!

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.