Hard Risk error

[Matraquilhox]

When starting my Pc Desktop as normal I face a message of Smart Hard Disk error 301. So I went to test out both of my Hard Disks on HP PC Hardware Diagnostics Windows 2.4.0.0 and ended up getting on of the Hard Disks failling the test and showing the following:

Fast Automatic Test Drive: Failed

Code error: 1

Failure ID: GLGFSC-000BRT-GXGG2J-60VV13

Product ID: 170F9EA#AB9

Could you please tell me how to fix the problem, or if I need to change my Hard Disk for a new one. PC still working fine for all I can see.

[Irfan_06]

Hi @Matraquilhox,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support