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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Hard disk error 9gf3nw-77b9hv-qffv7f-60se03

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03-02-2019 11:24 AM - edited 03-02-2019 11:25 AM
I turned on my computer and I see a blue screen stating error. I ran the hp pc hardware diagnostic UEFI and ran the system test and got the following error code,
9gf3nw-77b9hv-qffv7f-60se03
What is the issue and what can I do to resolve it? Is there any way I can save my data?
03-03-2019 09:14 AM
Welcome to the HP Support Community @Cancerboy
Sounds like its time to replace the HDD.
You can try installing the HDD in another system and try to copy the data off from there.
REO
03-03-2019 03:02 PM
Thank you @reo51st for your response.
What kind of hard disk do I need to install? Can I install a solid state drive? Is it advisable?
If solid state drive is not an option then any specific internal drive with specific RPM or so ?
To recover my data, I need to install the old drive in another system? Is there any step by step instruction page on how to go about doing that?
03-03-2019 04:18 PM - edited 03-03-2019 04:21 PM
Your best option would be to install a 2.5" SSD like an Evo 960,970.
Size (GB) would depend on your need and how much $$$ you can afford.
Disconnect the 3.5" HDD
Then install W10 on the 2.5" SSD.
Then you would be able to reconnect your 3.5" HDD and copy any DATA that you can to the 2.5" SSD.
You could then add another HDD for storage.
REO
03-28-2019 09:59 AM
Great. I will be placing an order for the SeaGate SATA 3.5mm 500 GB 7200 RPM Hard drive.
I noticed that I never received any recovery disk with this computer. How can I install the Windows Operating system and all the drivers?
03-29-2019 03:56 AM
If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
Good luck,
REO