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‎02-20-2020 02:57 PM

HP Recommended
Product: HP laptop pavilion

Hard drive error.  Had the looping repair hard disk error messages, but didn’t work.  Ran hard disk check and DST failed,  failure I’d M4KTNK-97RA1K-XD7W3F-60WW03.  

2 REPLIES 2

‎02-20-2020 03:09 PM

HP Recommended

@MVP9 

Hello,


The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

 

The following documents are available for reference:
HP PCs - Backing Up Your Files (Windows 10, 8 )
HP PCs - Backing Up Your Files (Windows 7)

In case of need, do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-20-2020 03:46 PM

HP Recommended

Hi, @MVP9 

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

After you replace the hard drive, you can make a bootable USB recovery drive using the HP cloud recovery client utility to restore W10, the drivers and software that originally came with your notebook.

Here is an info link for how to use that utility:

 

https://support.hp.com/us-en/document/c06162205

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