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Burtney
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Message 1 of 2
111
Flag Post

Hard drive failed test

‎10-16-2020 06:45 PM

HP Recommended
Product: Pavilion all in one

Screen was stuck on the loading icon, a couple YouTube videos later, found out how to check the system. Ended up failing the hard drive short dst check, gave me the error code M0FWKF-7T3A92-GXPSLK-60RX03 don’t really know what I’m supposed to do next, help!

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Paul_Tikkanen
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Message 2 of 2
Flag Post

‎10-16-2020 07:01 PM

HP Recommended

Hi:

 

Below is the report of the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
M0FWKF-7T3A92-GXPSLK-60RX03OKXXXXXXXXXX10/16/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to replace the hard drive, and reinstall the operating system.

 

Below is the link to the service manual for your PC, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c04717173

 

After you replace the drive, you have two options to reinstall W10:

 

Pay HP for recovery media which you can order from the link below.

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-23-q100-All-in-One-Desktop-PC-series-(Touch)/849...

 

Reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q100-all-in-one-desktop-pc-series-to...

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