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‎09-05-2024 02:14 PM

HP Recommended

I have a hard drive problem 

Laptop HP PC 15c - fq2000

Product  3Z3Z7EA

Failure ID. RUXPNC-MFPWWJ-6IANO3

i’ve no idea what it means or how to fix it as in HP support it doesn’t recognise the failure code.

Help

Category:
1 REPLY 1

‎09-05-2024 02:26 PM

HP Recommended

You're missing a whole group of 6 characters from the failure code you posted, and I am pretty sure that the O in the 6IANO3 code is a number zero not a letter O.

 

Most likely you will need to install a new NVMe SSD and reinstall the operating system.

 

Enter the required information at the link below and it should provide a report of the error code and the most likely way to fix it.

 

HP Customer Support - Service Center

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