Hard reset

[Mike1459]

How do I do a hard reset on my hp desktop 

[Garp_senchau]

Hey @Mike1459,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here
 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

However, you can try these steps to hard reset your desktop

1. Power off the computer.

2. Disconnect the AC adapter.

3. Remove any discs from the disc drive.

4. Remove memory cards from the card reader slot.

5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6. With the AC adapter unplugged, press and hold the power button for approximately 15-20 seconds.

7. Reconnect the AC adapter and then power on the computer.

We're looking forward to helping you get back up and running! 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day.

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Regards,