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‎09-04-2019 09:30 PM

HP Recommended
Product: Pavilion HPE Desktop
Operating System: Microsoft Windows 10 (64-bit)
I had hard drive issues and was unable to make a back up of the original hard drive. I have installed a new hard drive and now I can't get the IOS that I have purchased to download onto the hard drive. I don't know which keys or set of keys to press to start the download. I have the IOS loaded onto a jump drive. Thanks. JerryBear2012
2 REPLIES 2

‎09-05-2019 03:36 PM

HP Recommended

@JerryBear2012 

 

Sorry, but I'm confused by some of your terms ...

First -- IOS -- this is an Apple operating system, not Windows, so you would not install that on an HP PC.

 

Second, you don't download the OS to the drive; instead, you use Windows media to Install the OS to the drive.  And for this, you need media containing the MS Win10 installation files.



I am a volunteer and I do not work for, nor represent, HP
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‎09-09-2019 05:43 PM

HP Recommended
Ok, sorry for the miss information. I purchased Windows 10 home version thinking that everything was there that was needed to get the computer back up and running. I am finding out that I need to get media drives downloaded onto the hard drive before anything will work. I have talked with a rep from HP Smart Friend Services and it will cost me $50.00 through HP to fix my problem.
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