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Nsum
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Message 1 of 2
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Having trouble installin windows 10 disk

HP Recommended
Hp All In One 22-C0xx
Microsoft Windows 10 (64-bit)

My desk top gave out on me for some reason. I had windows 10 on it got it for Valentine's day been fine ever since until about a week ago..now it doesnt boot up properly so i downloaded a usb bootable flash drive for but it wouldnt install it for me so then i bought a windows 10 disk but cant seem to install it ..it seems like it wants to but then screen just goes black agian ..does anyone have any suggestions that could possibly help me out??

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Nsum

 

Welcome to the HP Support Community.

 

Did you check with an external display?Where did you get the disk from?

 

Let's perform the steps below:

 

Hard Reset:

 

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

 

Set BIOS default and restart:

 

1.      Restart your notebook.  

2.      During startup, press F10 repeatedly until the BIOS menu is displayed.  

3.      Once the BIOS menu is displayed, press F9 to restore factory defaults.  

4.      Select Yes to confirm.  

5.      Press F10 to save changes and exit.  

6.      Select Yes to confirm.  

7.       The computer restarts using the default settings. 

 

Let's perform a hard drive test:

  • Make sure the power cord and adapter is connected to the system and wall outlet.
  • Press and hold the power button until the computer turns off completely.
  • Turn on the computer.
  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
  • In the UEFI Main menu, select Component Tests.
  • In the Component Tests menu, select Hard Drive.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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