Hd graphics

[jm4hp]

I keep getting a message that Graphics Driver for AMD Radeon have been downloaded and ready to install.  My desktop has Intel HD Graphics 530 why would I need to install the AMD driver update?  If I don't need to install it can I get rid of the message?  

[MKazi]

@jm4hp

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP ENVY Desktop - 750-414 PC  and have received a message that the graphics driver for AMD Radeon is downloaded and ready to install. Though your PC came with Integrated Intel HD Graphics. I'll surely assist you with this.

I did check the detailed product specifications for your PC and you are correct. You do not have to install the Graphics Driver for AMD Radeon unless this graphic had has been installed additionally on the motherboard. You may choose to ignore or cancel the message.

I hope this answers your question. Let me know if you have any questions. Cheers!

[jm4hp]

Thank you MKazi for your response.  

The message has appeared twice in the last week or so and each time I have ignored/cancelled the message.  How can I eliminate the message completely so that it does not reappear?

[MKazi]

@jm4hp

You're welcome. 🙂

Could you let me know is the message popping up through a Windows update message or the HP Support Assistant?

If you're getting the message through HP Support Assistant then, please follow the below steps to disable the message: (Source: http://hp.care/2omE45X)

• In Windows, search for and open HP Support Assistant.
• The first time you open HP Support Assistant, a Welcome to HP Support Assistant window opens.

Figure : Welcome to HP Support Assistant window

• The welcome window displays various default settings. For more information about settings, see Changing HP Support Assistant settings in this document.

Figure : Settings windows

• From the Settings window, you can change HP Support Assistant settings.

• In the Choose how you would like to receive software updates from HP section, you can change the following settings:

• If you want important updates installed automatically, click Install important updates automatically when possible.

• If you want important and recommended updates installed automatically, click Install important and recommended updates automatically when possible.

• To view more install options, click More options.

• If you want to choose which updates to install, click Check for updates, but let me choose when updates to download and install.

• If you do not want HP Support Assistant to check for updates, click Never check for updates.

• To view the data collected by HP, click View computer data collected and sent to HP during HP scans and updates. A Data Collected by HP window opens.

Hope this helps. Keep me posted. Cheers! 

[jm4hp]

I don't believe the message is coming from HP Support Assistant.  The message just pops up on the screen, but I did not pay close attention to the source.    When we purchased the PC in February I was following the setup manual to do the updates.  There was a long list of downloads and one of them was the AMD Radeon graphics.  I realized then that something was not right so that was when I contacted HP support.  They were able to guide me to the correct list of downloads and installs.  Apparently the AMD graphic download still resides but was never installed.  

[MKazi · Accepted solution]

@jm4hp

Let us check if anything related to AMD is already installed in your PC. Maybe an AMD program is attracting the update. 

• In Windows, search for and open Programs and Features.

• In the Uninstall or change a program window, select the program you want to remove from the list and click Uninstall or Uninstall/Change at the top of the program list.

• The below window should open up on your PC. Please search for anything that is related to AMD and select it. Then click on the uninstall button.

I hope this helps. Cheers! 🙂

[jm4hp]

Thank you.  The AMD Install Manager was on the list.  I clicked on the uninstall button and it said "no components are currently installed".  I clicked OK and the Install Manager was taken off the list. 

[MKazi]

@jm4hp

I'm glad to know that the issue has been fixed. I appreciate your patience in the meantime. Happy computing. 🙂