Hewlett-Packard - USB - 6/24/2018 12:00:00 AM - 48.0.4261.18175 won't load says retry

[cierradlta]

Hewlett-Packard - USB - 6/24/2018 12:00:00 AM - 48.0.4261.18175  - says windows update need attention. 

won't install - says retry.  i've tried everything .   please advise. 

[Nal_NR]

Hi @cierradlta,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like you're having trouble with a Windows Update for your HP Pavilion - 15z-cw100 CTO, specifically related to a USB driver that won't install. Here's a set of steps you can follow to troubleshoot and resolve this issue:

Step 1: Run the Windows Update Troubleshooter

1. Open the Start Menu and type "Troubleshoot", then select "Troubleshoot Settings".
2. Scroll down and select "Additional troubleshooters" or "Other troubleshooters".
3. Find and run the Windows Update Troubleshooter. This will attempt to detect and fix any update-related issues automatically.

Step 2: Manually Update the USB Driver via Device Manager

1. Open Device Manager:
   • Right-click the Start Menu and select Device Manager.
2. Look for Universal Serial Bus Controllers or any device with a yellow exclamation mark.
3. Right-click on the problematic USB device and select Update driver.
4. Choose Search automatically for updated driver software.
5. If the driver doesn’t install or is already up to date, go back to Device Manager, right-click the device, and select Uninstall device. Then restart your computer—Windows will attempt to reinstall the driver automatically.

Step 3: Download the Driver Manually from HP

1. Visit the HP Support Page for your HP Pavilion - 15z-cw100 CTO.
2. Input your laptop model and download the latest USB drivers listed for your model.
3. Install the downloaded driver manually and restart your computer.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @cierradlta,

Please find the remaining steps below.  

Step 4: Reset Windows Update Components

Sometimes corrupted Windows Update files cause repeated failure:

1. Open Command Prompt as Administrator:
   • Search for cmd, right-click on Command Prompt, and select Run as administrator.
2. Run the following commands one by one

3. After these steps, restart your computer and try the update again.

Step 5: Use Windows Update Assistant

1. Download the Windows Update Assistant from the official Microsoft page.
2. Run the Update Assistant, and it will guide you through the process to install any pending Windows updates.

Step 6: Perform an In-Place Upgrade

If the problem persists, performing an in-place upgrade may help:

1. Download the Windows Media Creation Tool from Microsoft’s website.
2. Run the tool and choose "Upgrade this PC now". This will reinstall Windows while keeping your files, apps, and settings intact.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.