Hey guys, I’m having a few issues with not being able to get past the choose keyboard layout page

[Chauen_1]

Hey guys so I’m trying to get past the keyboard layout page it’s not allowing me though. I’m not tech savvy. I have run the diagnostic and it’s advise my diagnostic s are not up to date I have followed the links which has lead me to hear seeking some assistance any help would be appreciated 

[Anand_Andy]

Hi @Chauen_1,

Welcome to the HP Support Community

I understand you are facing a keyboard issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update on the PC?
• Are all the drivers on HP Support Assistant up to date?
• If not please follow the document to update the drivers: HP PCs - How to Download, Install, and Use HP Support Assistant (Windows)

While you respond to that please try the below steps:

Update the BIOS & Keyboard drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in these documents: HP PCs - Testing for hardware failures in Windows 10, HP Notebook PCs - Using Symbols and Functions on the New Keyboard Layout & HP PCs - Typing Alternate Characters from Your Keyboard
 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!