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‎09-25-2024 09:31 AM

HP Recommended

Dear All, My laptop has a SIM port but I can not find the cellular network in my network. What should I do?
My laptop is HP Elite book 11th Gen

Derick_2024_0-1727276283645.png

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-25-2024 10:20 AM

HP Recommended

You must open the Device Manager, go to Network driver and see if any of these drivers are present

 

Intel® XMM™ 7360 LTE Advanced Cat 9

Qualcomm® Snapdragon™ X55 5G LTE Cat 20

 

if they are not there, you do not have the internal module, and you must buy it separately.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

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4 REPLIES 4

‎09-25-2024 09:59 AM

HP Recommended

Hi @Derick_2024 

 

indicate the laptop model please , you may have the SIM slot, but not have the internal module to recognize SIM cards.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎09-25-2024 10:12 AM

HP Recommended

My laptop model is HP EliteBook 850 G8 Notebook PC

Derick_2024_0-1727280761043.png

 

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‎09-25-2024 10:20 AM

HP Recommended

You must open the Device Manager, go to Network driver and see if any of these drivers are present

 

Intel® XMM™ 7360 LTE Advanced Cat 9

Qualcomm® Snapdragon™ X55 5G LTE Cat 20

 

if they are not there, you do not have the internal module, and you must buy it separately.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎11-13-2024 05:15 AM

HP Recommended

mine is a hp elitebook 840 g6 8th generation and i have the same problem

 

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