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High Demand Applications Always Simply Drop Off

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HP ENVY Desktop 795-00xx
Microsoft Windows 10 (64-bit)

This has been an issue for nearly as long as I've owned this machine, but I've regrettably procrastinated addressing it until after the warranty had expired.


Whenever I run a high demand application (Video Editors, Orthomosaic Photogrammetry, MS Flight Simulator 2020, etc.), the computer operates nominally for some variable amount of time. And then, without an warning, the application which is running simply shuts down, no saving, no recovery, nothing. I'm at the point of punting the CPU across the yard and purchasing something like a Mac, but figured I would at least give it the ole' college try to fix it.


I've ensured that all WIN10 and device/ graphics card drivers and firmware are updated, ran a registry repair, and threatened the computer, all to no avail. Anyone have any ideas which would save the life of this otherwise great machine? Here's the hardware deets:


Intel Core i7-8700 @ 3.20Ghz



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Message 2 of 2
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon
  2. Click My devices in the top menu, and then click Updates in My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link:


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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