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- How can I downgrade my HP Envy Desktop from 11 home to Win 1...

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09-12-2022 03:08 PM
I created a USB drive to perform a clean install on this HP Envy Desktop model TE02-)xxx And it is not allowing me to go past the driver's required step in the bootup process. Please send me a layman step by step help.
09-12-2022 03:23 PM
Hi:
If your PC has an Intel 11th gen core processor, you need to install a storage controller driver in order for Windows to 'see' the drive.
See the info at the link below.
Here is the link to the driver you need...
This package contains the Intel Rapid Storage Technology Driver for the supported models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.
https://ftp.hp.com/pub/softpaq/sp135501-136000/sp135979.exe
There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to
When I ran through the steps, I don't get an Extract to option when I right click on the file.
You will probably have the same issue. Download and install the free 7-zip file utility from the link below.
The 1st file at the top of the page is for 64 bit.
Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp135979), and copy that folder to your USB flash drive, and continue with the instructions.
Then you can install the drivers and available software from the support page.