• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-15-2020 12:17 PM

HP Recommended
Product: HP pavilion
Operating System: Microsoft Windows 10 (64-bit)

Product No: C1A64AV; Model No: 23-b0040xt

1 REPLY 1

‎10-15-2020 12:22 PM

HP Recommended

Hi:

 

Since your PC originally came from HP with W8 64 bit, they no longer sell recovery media for your PC.

 

You can still get W8 recovery media from this vendor at the link below.

 

http://www.computersurgeons.com/p-23654-windows-8-64-bit-12na3ac8601-recovery-kit-d2w35av-for-hp-pav...

 

If you just need to reinstall W10, you can do that for free.

 

Use the media creation tool at the link below to create 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from the media and you may be presented with a list of W10 versions to install.   You will have to select W10 Home.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.