• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-29-2019 06:28 AM

HP Recommended
Product: Hp Elitebook 840 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I have migrated my laptop from Windows 8.1 to Windows 10. And now the system ask me a new product key.

In the past I have already done this procedure few times on other similar laptops  and I haven't had activation problems.

Please someone can help me to solve this issue?

Thank in advance.

Simon

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2019 07:29 AM

HP Recommended

Hi:

 

I have zipped up and attached a free utility below, that will show you the product key in the BIOS.

 

You are not going to have a W10 product key in your notebook as W10 was not an offered operating system at the time your notebook came out.

 

When you reinstall W10 from a previous upgrade, when you are asked to enter a product key, you are supposed to select the 'I don't have a product key' option and then W10 installs and activates automatically if the PC had been previously upgraded to W10.

View solution in original post

ShowKeyPlus1.0.6594.zip
Was this reply helpful? Yes No
1 REPLY 1

‎01-29-2019 07:29 AM

HP Recommended

Hi:

 

I have zipped up and attached a free utility below, that will show you the product key in the BIOS.

 

You are not going to have a W10 product key in your notebook as W10 was not an offered operating system at the time your notebook came out.

 

When you reinstall W10 from a previous upgrade, when you are asked to enter a product key, you are supposed to select the 'I don't have a product key' option and then W10 installs and activates automatically if the PC had been previously upgraded to W10.

ShowKeyPlus1.0.6594.zip
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.