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‎07-26-2016 01:46 AM

HP Recommended
Product: HP Envy Desktop 700-xt
Operating System: Microsoft Windows 7 (64-bit)

Called Costco to get tech help with an HP Envy Desktop. The tech instructed me to do a hard drive system recovery even though I had recovery disks. . .

The computer screen showed 100% software installation recovery in under two hours and the machine went into "turn on turn off" mode.

Problem: The "Turn on turn off" mode is still going on, and now it's been a full 6 hours and then some.

Question #1: Can the desktop be manually shut down to stop the endless "Turn on turn off" process without harming the computer?

Question #2: Any guidance regarding such a stoppage and then redoing the system recovery once again, but this time with the recovery disks?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2016 05:26 AM

HP Recommended

Theoretically the Recovery from the hard drive using Recovery Manager F11 should produce the same results as the Recovery Disk set.  The Recovery disk set will probably overwrite everything and then give the factory settings.  The result should be the same, however, I see no harm in doing it.  What have you done to try to get out if the "turn on, turn off"?

On thing to try before using the disk set - unplug the PC from the wall.  Then press the power button, which would turn the PC on if plugged in.  Hold the power button in for 30 seconds to one minute.  Then plug the power cord back in and try to power up normally.


I'm not an HP employee.
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3 REPLIES 3

‎07-26-2016 05:26 AM

HP Recommended

Theoretically the Recovery from the hard drive using Recovery Manager F11 should produce the same results as the Recovery Disk set.  The Recovery disk set will probably overwrite everything and then give the factory settings.  The result should be the same, however, I see no harm in doing it.  What have you done to try to get out if the "turn on, turn off"?

On thing to try before using the disk set - unplug the PC from the wall.  Then press the power button, which would turn the PC on if plugged in.  Hold the power button in for 30 seconds to one minute.  Then plug the power cord back in and try to power up normally.


I'm not an HP employee.
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‎07-26-2016 10:29 AM

HP Recommended

Two big "Thumbs Up" for your suggested solution o' Wise One. After plugging the machine and pressing down on the "on-off" button for 1 minute, the computer was plugged back in and booted up normally.

I appreciated your answer that from a theoretical standpoint, the disc-method and the hard-drive-method should work the same way and achieve the same result.

In answer to your question, nothing was done to the computer during the interim. It remained untouched by human hands machine until after reply was read and your suggested solution followed.

Best Regards y Atentamente,

FedericoNation

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‎07-26-2016 11:34 AM

HP Recommended

I am glad that little trick fixed the problem.  Thanks for reporting back.  It makes my day when a plan comes together!!


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