• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-09-2020 12:58 PM

HP Recommended
Product: HP Pavilion 590-p0000nj
Operating System: Microsoft Windows 10 (64-bit)

The desktop was released July 2018, but is not supported by the HP Cloud Recovery.

How do I order recovery disks or USB stick from HP?

 

Thank you. George

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-09-2020 01:17 PM

HP Recommended

Hi, George:

 

Did you confirm that your PC was not supported by the cloud recovery tool at the link below?

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

If so, here is the link to order recovery media for your PC...

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-Desktop-PC-590-p0000a/19390500/model/22882681/so...

 

The other option is to use the Microsoft media creation tool which you can use to make bootable installation media to reinstall W10 at no cost.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-09-2020 01:17 PM

HP Recommended

Hi, George:

 

Did you confirm that your PC was not supported by the cloud recovery tool at the link below?

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

If so, here is the link to order recovery media for your PC...

 

https://support.hp.com/us-en/mediaorder/HP-Pavilion-Desktop-PC-590-p0000a/19390500/model/22882681/so...

 

The other option is to use the Microsoft media creation tool which you can use to make bootable installation media to reinstall W10 at no cost.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.