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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- How do I buy recovery disks?
Create an account on the HP Community to personalize your profile and ask a question
09-09-2020 12:58 PM
The desktop was released July 2018, but is not supported by the HP Cloud Recovery.
How do I order recovery disks or USB stick from HP?
Thank you. George
Solved! Go to Solution.
Accepted Solutions
09-09-2020 01:17 PM
Hi, George:
Did you confirm that your PC was not supported by the cloud recovery tool at the link below?
http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/
If so, here is the link to order recovery media for your PC...
The other option is to use the Microsoft media creation tool which you can use to make bootable installation media to reinstall W10 at no cost.
https://www.microsoft.com/en-us/software-download/windows10
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
09-09-2020 01:17 PM
Hi, George:
Did you confirm that your PC was not supported by the cloud recovery tool at the link below?
http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/
If so, here is the link to order recovery media for your PC...
The other option is to use the Microsoft media creation tool which you can use to make bootable installation media to reinstall W10 at no cost.
https://www.microsoft.com/en-us/software-download/windows10
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
Didn't find what you were looking for? Ask the community