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HP Recommended
HP Omen 870-224
Microsoft Windows 10 (32-bit)

My friend sold me his old pc since he got a new one. He took the hard drive out of his pc and I used my old hard drive on this pc. Now my pc still thinks it's my old pc and I can't access the OMEN command center to change my lights. Does anyone know hwo to fix this?

9 REPLIES 9
HP Recommended

Hello
already you have a little luck that it works and that windows remains activated ..
I did not understand everything, but if you want to use the functions of this new computer, you must either reinstall the original bone of the latter.
Either try to uninstall the special programs from the old computer and install those available for the new model

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

After re-reading what I posted, I realized that I could have definitely explained it a little better. I had a really bad hp all in one pc and my friend had a gaming pc. He has just recently upgraded from that to a new one. He offered to sell it to me for really cheap so I took the deal. He took the hard drive that was originally inside the pc and gave it to me without a hard drive. I then took the hard drive from my all in one pc and put it inside of this one since they were compatible. However, when I did this I had to wipe the hard drive and reinstall everything because my sister forgot her password for the email linked to the pc. So I had to reinstall windows and all. When I did this everything worked fine but the thing is the OMEN Command Center wasn't on the pc which my friend said was weird so I checked my Settings and realized that my pc  still is named HP All in One. My question is why is it like this and how do I fix it.

HP Recommended

@KillaAvery 

I don't believe that HP makes utilities individually downloadable, so the only way to get the HP utilities you need is to do a factory reset using HP media.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

So when I factory reset it will delete all of my data right? Also what do you mean when you say it will become deactivated?

HP Recommended

@KillaAvery 

When HP preloads an OS onto a PC, it becomes tied to that PC and the Microsoft Windows activation is tied to that as well.

 

When you then move the drive to a different PC, eventually, when you go online, the OS will check with the MS servers and discover it was not activated on that PC, so it will be deactivated.  That means that certain functions will then be disabled and eventually, the OS will simply not work anymore.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

So what do I do to stop it from deactivating. Because from how I’m interpreting it, my pc will just turn into a potato

HP Recommended

@KillaAvery 

Basically -- you can't!  When you move an OEM drive containing a Windows OS from one PC to another, you are committing a licensing violation -- and since HP will not provide you another OEM license, the only way to "fix" that is to (1) buy your own license, and (2) see if you can change the license to that on the PC.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

When it deactivates, does the pc just become completely useless?

HP Recommended

". However, when I did this I had to wipe the hard drive and reinstall everything because my sister forgot her password for the email linked to the pc. So I had to reinstall windows and all "

I resume, sorry, @KillaAvery  but I work, the why of my absence
You said you erased everything and reinstalled everything, so with what exactly in fact, because if you erased everything, I don't see how there could be the name of your old computer, you see it where?

You should be able to do an installation with HP recovery
or even with the microsoft installation media, and activation should not be a problem !!

For omen control you can try this :

https://support.hp.com/gb-en/document/c06711589

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Windows 11 22h2 inside , user

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