How do I get back my camera driver?

[Cgaytan]

All of a sudden my computer can't detect the camera. I was told that there is no camera driver in my computer. I used to be able to record videos. I do many online meetings and now no one can see me or hear me. Please help!

[VikramTheGreat]

Hi @Cgaytan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how disruptive this is, especially when you rely on your HP Pavilion All-in-One for video calls and recordings. The fact that your camera suddenly disappeared and there’s no driver installed usually means one of these issues:

Why This Happens

• Windows update or rollback removed the camera driver.
• The camera is disabled in Device Manager or BIOS.
• HP Privacy Switch (physical or software) is turned on.
• Corrupted system files after the update.

Step-by-Step Fix

1. Check the Camera in Device Manager

• Press Windows + X → Device Manager.
• Expand Cameras or Imaging Devices.
• If the camera is missing: 
  • Click Action → Scan for hardware changes.
  • If still missing, go to step 2.

2. Install HP Camera Driver

• Download the latest driver for your HP Pavilion 24-xa0024: 👉 support.hp.com/us-en
• Look for Realtek or HP IR Camera Driver under “Driver, Keyboard, Mouse, and Input Devices”.

3. Check Privacy Settings

• Go to Settings → Privacy → Camera.
• Ensure Allow apps to access your camera is ON.

4. Check HP Privacy Switch

• Some HP All-in-Ones have a physical slider near the camera or a software toggle in HP Command Center.
• Make sure it’s set to ON.

5. BIOS Settings

• Restart PC → Press Esc → F10 for BIOS.
• Under Security → Device Security, ensure the Integrated Camera is enabled.

6. Run HP Hardware Diagnostics :👉 HP PC Hardware Diagnostics | HP® Support

Test the camera to confirm hardware functionality.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat