-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- How do I get into the computer of someone who is deceased?

Create an account on the HP Community to personalize your profile and ask a question
04-03-2021 05:15 PM
I inherited the pc that belonged to my best friend. She passed away almost a year ago and I am just now getting around to setting it up for my husband to use. We cannot get past the initial sign on screen. I have her book of passwords, but none of them work. Before she died, she told me she couldn't get into it either because she changed the password and didn't remember what it was and neglected to write it down.
At the time, that was the least of my worries. She had just been diagnosed with an inoperable brain tumor and had only weeks to live.
Fast forward 11 months. I need to be able to change this password or reregister the computer or something! Otherwise, it is just a big doorstop! Can anyone out there help me?
Thank you,
Puglady
Solved! Go to Solution.
Accepted Solutions
04-03-2021 05:31 PM
Hey @Puglady
I'm sorry for your loss.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards,
MarcusC
04-03-2021 05:31 PM
Hey @Puglady
I'm sorry for your loss.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
Regards,
MarcusC