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‎07-27-2020 09:06 PM

HP Recommended
Product: pavilion 570
Operating System: Microsoft Windows 10 (64-bit)

MSN can not help me with problem of windows 10 not waking up after being in sleep mood goes to white screen.  They say may BIOS is outdated and contact HP  but can not find a phone number to same.  and No BIOS update in HP support . Anyone have any answers

2 REPLIES 2

‎07-30-2020 01:24 PM

HP Recommended

@ajmquinn Welcome to HP Community!

 

Please provide the correct product number. Also, check the BIOS version on your computer.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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‎07-31-2020 01:27 PM

HP Recommended

@ajmquinn

 

Please provide the product number.

 

 

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