How do I update BIOS if not an update in Support do MSN support ask me to do it by contacting HP?

[ajmquinn]

MSN can not help me with problem of windows 10 not waking up after being in sleep mood goes to white screen.  They say may BIOS is outdated and contact HP  but can not find a phone number to same.  and No BIOS update in HP support . Anyone have any answers

[praveen196]

@ajmquinn Welcome to HP Community!

Please provide the correct product number. Also, check the BIOS version on your computer.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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[praveen196]

@ajmquinn

Please provide the product number.