• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-26-2026 11:37 AM

HP Recommended

I own an HP Pavilion Desktop TP01-2147c PC (318B0AA)

 

Unfortunately, my 1TB PCIe NVMe hard drive does no longer work, and is not even detectable in my BIOS. Let's just say that the drive is fried!

 

I bought a new NVMe hard drive, and would like to install Windows, the issue is where do i find my current Windows Product Key???

 

I can't find it printerd on any labels on my desktop....

Reply
1 REPLY 1

‎04-26-2026 11:50 AM - edited ‎04-26-2026 11:52 AM

HP Recommended

The Windows product key is encrypted in the BIOS of the PC.

 

You don't need the product key to reinstall Windows.

 

You can use the HP cloud recovery tool to on another PC to create a USB recovery drive to reinstall the original HP factory image on the new drive.

 

Here is an info link for how to use the software:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.