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‎12-19-2020 04:11 PM

HP Recommended
Product: Omen Desktop PC 870-2XX
Operating System: Microsoft Windows 10 (64-bit)

When I try to launch OMEN Gaming Hub, it says my PC is too outdated and doesn't allow me to use the command center. And I can't find a way to enable/change the XMP memory so my PC can run better.

3 REPLIES 3

‎12-19-2020 08:00 PM

HP Recommended

@idkwho , welcome back to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎12-19-2020 08:51 PM

HP Recommended

My Product Number of my computer is: Z5M59AA#ABA

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‎12-20-2020 12:19 PM

HP Recommended

Thank you for the additional information, @idkwho!

 

Here is the HP Knowledge Base guide for the  Omen Command Center: https://support.hp.com/us-en/document/c05387497

 

If you look at the section titled "Omen software compatible models" you will see that your model only has Lighting Only.

 

For you to be able to overclock your memory, as you stated, HP would have to add XMP's to the BIOS/UEFI: https://www.pcgamer.com/what-are-xmp-profiles-and-how-do-i-use-them/

 

This has not been done until recently in their high-end models.  You won't be able to overclock your memory.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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