How to correct "Power Surge on USB Port. Unknown device needs more power than the port can supply"

[tjr717]

Plugged Garmin 520 into USB port & received message "Power Surge on USb Port".

[ub6424]

Hello @tjr717 

Please tell me the full product name and product number (p/n) of your notebook.

Please report your results.

best regards

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[Prométhée · Accepted solution]

hi

have you tested with another cable, another computer?
It may be the device that is at fault if it s this :

https://forums.garmin.com/sports-fitness/cycling/f/edge-520-520-plus/163602/garmin-520-will-no-longe...

https://forums.garmin.com/sports-fitness/cycling/f/edge-520-520-plus/112215/device-will-not-see-pc-o...

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

[ub6424]

Hello @tjr717 and @Prométhée 

An usb power meter (in between) would show what [ voltage (V), current (A) ] is really going through the USB cable ( or not ) ... 😎

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much