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HP Touchsmart 320-1030D

Microsoft did automatic updates on my computer and now I have missing drivers.  They told me that they could not roll it back to when everything was working so they told me to contact HP to do a BIOS Update.

2 REPLIES 2
HP Recommended

Hi
Hopefully one of these documents will cover (and solve) your problem...

https://support.hp.com/ca-en/document/c00042629

https://support.hp.com/us-en/document/c02693833

HP Recommended

Hello,

As I read you want to update your BIos

To update your bios 

 

  1.  First, you have to Go to HP Software & Driver Downloads, and then enter your computer product number.
  2.  Then you have to check available software for BIOS, click it, and then confirm it is a higher version number and it is for your processor type. And download that BIOS.
     
  3. Make sure the power cord is connected to the system. Keep it connected during the BIOS update process.
  4. Close any open applications.
  5. Browse to the folder or desktop where you saved the downloaded BIOS update file.
  6. Find the file name (example: sp12345.exe), and then double-click it to start the installation.
     During the update process, These behaviours occur: the computer beeps, the display turns off, cooling fans turn on or off, and the power button light flashes. But you don't have to worry. It's normal when a bios update 

Hope this will help you.

Thanks

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