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How to get HP Pavilion working when the screen will not come on.

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Microsoft Windows 10 (64-bit)

My computer did an update and now it won’t wake up. The white light is on in the back; so it’s on. But I cannot troubleshoot or follow any of the directions in other threads because there’s nothing on the screen. After two chats got cut off and an hour and a half on the phone with someone in India, there is still no resolution. I need my computer to complete client notes and it’s been down for two days already! I need help. But I cannot go anywhere on the computer because the screen will not even come on!

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This is not HP Tech Support and we have no way of diagnosing or repairing your PC from here.


Ordinarily, we recommend you contact HP Customer Support via phone to have them help you, but if that is not working out for you, then your only option is to take it to an HP service facitlity.


If you live in the U.S., here is a link to the HP Service Repair Centers:

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region:

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Hi DrGodfrey,

I have a PC with the same problem. It is a HP Pavilion 23-a005a, all-in-one.

I  have the power light on the back and on the on/off button as well.

The HDD light doesnt go on.

Ive tried the HP BIOS reset which relies on using the keyboard key combinations only without a display.

Have you tried this method?

I have a feeling it is the BIOS/UEFI that needs either resetting or total REFLASHING.

I'm looking for a solution.

Some solutions require opening the computer which is dangerous if you dont know what youre doing.

I dont think its the monitor. (It's possible to buy a USB to VGA adapter to test if the video works).

You can see my help request details if interested if you click my name I think.

I will let you know If I make any progress.


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