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Petris
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Solved!

How to get restore disc

HP Recommended
Envy all in one 23-0014
Microsoft Windows 10 (64-bit)

My hard drive died and I want to replace the drive. I can’t find my restore disk that came with computer.. is this something I can get from HP? Been looking on the site with no luck...  I need windows 10 and drivers (although I can download drivers from the site

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Paul_Tikkanen
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133,937 124,112 20,477 31,444
Message 2 of 2
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HP Recommended

Hi:

 

I don't see an option to order recovery media either for any of the operating systems listed on the support page.

 

The specs indicate that it came with W8 from HP and since the PC is more than 5 years old, HP quit selling recovery media for it.

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-23-o000-all-in-one-desktop-pc-series/687910...

 

 

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
133,937 124,112 20,477 31,444
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I don't see an option to order recovery media either for any of the operating systems listed on the support page.

 

The specs indicate that it came with W8 from HP and since the PC is more than 5 years old, HP quit selling recovery media for it.

 

You can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

When you get to the part that asks you to enter a product key, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-23-o000-all-in-one-desktop-pc-series/687910...

 

 

View solution in original post

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