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‎09-04-2020 06:13 AM

HP Recommended
Product: 24-g014
Operating System: Microsoft Windows 10 (64-bit)

Hello, I was trying to clean my drive when my device shut down and said no system.  I don´t have any USB drive. Can I still get my windows back? Also I have model 24-g014 and using the Manufacturer HP. 

Thank you.

3 REPLIES 3

‎09-04-2020 06:24 AM

HP Recommended

You can get  HP Cloud Recovery Tool from here, to make the USB Recovery:

https://support.hp.com/us-en/document/c06162205

Assuming "I don´t have any USB drive." means you do not have the Recovery USB drive.

 

Using a working PC.  If, for some reason that does not work, you can also make the Windows 10 install media from here:

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB.

 

This is assuming the hardware did not fail.  If neither of those things work for you, then perhaps something happened to cause the problem.  I suggest you run the diagnostics.

To run the Diagnostics routine, start tapping the Esc key and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 


I'm not an HP employee.
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‎09-04-2020 06:31 AM

HP Recommended

By I don have USB I mean I have no USB to use. 

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‎09-04-2020 07:52 AM

HP Recommended

The the PC has USB ports, so do you mean you need to purchase a USB blank?

If that is what you mean, then you will need to purchase at least one to accomplish this task., and it must be 8GB or larger.


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