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‎06-04-2020 09:42 AM

HP Recommended
Product: Example: PavilPavillion p6000 p6537c
Operating System: Microsoft Windows 7 (64-bit)

f8 doesn't do anything. 

 

On startup I get the options: 

esc: boot menu. But this only goes to boot from device options. 

f11 is system recovery, but there's no safe mode option on here. 

 

f12: boot from lan

f9: diagnostics

f10: setup

 

I'm trying to recover a few files. When booting to windows regularly it goes to a black screen and I'm unable to do anything. the system recovery option has an option to back up files,  but it requires 1tb for some reason and I don't have anything that large. 

3 REPLIES 3

‎06-04-2020 09:48 AM

HP Recommended

Hi:

 

You have to tap the F8 key immediately after the initial splash screen disappears to get W7 into safe mode.

 

it is not a menu option where you see the others.

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‎06-04-2020 09:53 AM

HP Recommended

I just tried that. The splash screen disappears and there's two or three seconds where theres a blinking white cursor in the upper left and then the windows icon appears. I tapped f8 during the black screen but it just went to windows. 

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‎06-04-2020 10:01 AM

HP Recommended

All I can say is keep trying.  Hold the key down, tap it...

 

https://www.lifewire.com/how-to-start-windows-7-in-safe-mode-2624540

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