How to make Warranty Claim on HP SSD

[AK196]

Hello everyone. After browsing the forum for quite some time and making multipe searches, I am at a loss on how to claim warranty on my HP FX900 M.2 drive. When I try to get support through HP and enter my serial number on the drive, it states "Please enter a valid serial number." It is stamped directly on the drive, so I am not sure how much more valid it can get. I was wondering how I would be able to get support for this drive that has failed on multiple occassions, especially as I am not able to register the product on the HP website. 

[Garp_senchau]

@AK196, Welcome to HP Support Community,

Thank you for posting your query.

Just to clarify, did you purchase the HP FX900 M.2 drive separately, or was it shipped as part of a laptop or desktop? Sometimes warranty claims can be a bit different depending on how the product was originally sold. Let me know, and we can figure out the next steps!

If the drive was included with a desktop or laptop, could you please send us the product number and serial number of the unit via private message?

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Please feel free to reply here if you have any questions or if you need further clarification.

Take care and have a good day. 

Regards,