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Slspcanada
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Message 1 of 4
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How to open recovery file on D drive

HP Recommended
All In One Desktop RUUQO14
Microsoft Windows 10 (64-bit)

I had to do a system recovery. During the process I backed up some photos and documents to the D Dr. And then proceeded with the recovery. So now I’m back to factory reset and want to get my files that I backed up on the D Dr. There is a folder there called recovery and will not let me open it. How do I get my documents? I really need some help on this. I followed all of the instructions and the back up did happen. So the folder is named recovery and a warning comes up and won’t let me open it.

3 REPLIES 3
Prométhée
Level 16
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Message 2 of 4
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HP Recommended

Hello
you cannot use this partition.

https://support.hp.com/us-en/document/c01512976
Normally if documents have been added, they should be visible, as shown here.

https://support.hp.com/au-en/document/c03736755
The partition is protected, we can not open it, and we must not be able to include files in it, except, where it is visible

your only option would be to use special software, but I don't have an example, and it's risky
Before any manipulation I advise you to check this

 

 

 


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Slspcanada
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Message 3 of 4
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Thank you for your help. I wonder where it backed up to? It showed the D drive. Weird. Oh well, I’ve lost the docs. Merry Christmas to you!

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Prométhée
Level 16
Level 16
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Message 4 of 4
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HP Recommended

A tiny chance to get something back
try this kind of software:

https://www.ccleaner.com/recuva

 

thx happy holidays and merry Christmas to you too

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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