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‎07-18-2022 03:08 PM

HP Recommended
Product: HP Slimline Desktop - 290-p0060in
Operating System: Microsoft Windows 10 (64-bit)

How do I order window recovery drive media from hp after the expiry of warranty

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-18-2022 03:36 PM

HP Recommended

Hi:

 

I don't believe that you can order recovery media from HP for your PC.

 

Your PC should be supported by the HP cloud recovery tool which you can use with another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You would have to contact HP customer service in India to see if you can order recovery media, since this is a peer-to-peer forum and we don't work for or represent HP.

 

Contact HP | HP® India

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1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎07-18-2022 03:36 PM

HP Recommended

Hi:

 

I don't believe that you can order recovery media from HP for your PC.

 

Your PC should be supported by the HP cloud recovery tool which you can use with another PC running W7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

You would have to contact HP customer service in India to see if you can order recovery media, since this is a peer-to-peer forum and we don't work for or represent HP.

 

Contact HP | HP® India

1 person found this reply helpful
Was this reply helpful? Yes No
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