How to resolve warranty issues with my desktop

[Geob48]

the warranty on my desktop expired 1 month before I purchased it. 

[zoey7886]

@Geob48, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Regards, 

[Geob48]

Hi Zoey 7886,

I have gone to the guide and the warranty status, numerous times, and have the same result evey time. The dispute warranty app does not recognize my proof of purchase (jpg format) and I am not able to proceed further. I repeat, I will never purchase another HP product because of this hassle. If HP does not accept the date of purchase by the end user then HP should publicly advise all potential purchasers of this and they should remove the little card directing users to deal directly with HP.

[Kuroi_Kenshi]

Hi @Geob48,

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,