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- How to uninstall HP Client Security/HP Drive Encryption fro ...

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04-01-2018 04:45 PM
Windows 10 has been trying to upgrade to version 1709. I get message "Can't install". "Delete HP Drive Encryption/HP Client Security: Not compatible with Windows 10. Cannot upgrade."
I have tried to uninstall HP Drive Encryption but mmessaged to first uninstall HP Client Security. I cannot uninstall it.
Is there a workaround?
04-01-2018 08:45 PM
@mel22b, welcome to the forum.
I suggest using Revo Uninstaller (FREE version) to first uninstall HP Drive Encryption and then, HP Client Security. I have used it several times for this exact purpose. It will search for all of the entries and allow you to delete all of them.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
04-06-2018 02:16 PM
I installed Revo Uninstaller,but it was not able to delete either HP Drive Encryption or HP Client Security. I got the same message to delete Drive Encryption first, but then message says delete Client Security first. Still can't delete either one.
04-06-2018 07:26 PM
Thank you for the additional information, @mel22b!
This is strange. I have used Revo for years for these difficult to solve problems. It has never failed me.
You definitely are supposed to remove HP Drive Encryption before removing Client Security, but I can't imagine why it won't uninstall with Revo.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!