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HP Recommended
Desktop-956CGE0
Microsoft Windows 10 (64-bit)

Windows 10 has been trying to upgrade to version 1709.  I get message "Can't install". "Delete HP Drive Encryption/HP Client Security:  Not compatible with Windows 10.  Cannot upgrade."

 

I have tried to uninstall HP Drive Encryption but mmessaged to first uninstall HP Client Security.  I cannot uninstall it.

 

Is there a workaround?

3 REPLIES 3
HP Recommended

@mel22b, welcome to the forum.

 

I suggest using Revo Uninstaller (FREE version) to first uninstall HP Drive Encryption and then, HP Client Security.  I have used it several times for this exact purpose.  It will search for all of the entries and allow you to delete all of them.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

I installed Revo Uninstaller,but it was not able to delete either HP Drive Encryption or HP Client Security.  I got the same message to delete Drive Encryption first, but then message says delete Client Security first.  Still can't delete either one.

HP Recommended

Thank you for the additional information, @mel22b!

 

This is strange.  I have used Revo for years for these difficult to solve problems.  It has never failed me.

 

You definitely are supposed to remove HP Drive Encryption before removing Client Security, but I can't imagine why it won't uninstall with Revo.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.